Cookie Policy
Last updated:
This Cookie Policy explains how SM Supports uses cookies and similar tracking technologies when you visit our website. We use cookies to improve your browsing experience, analyze site traffic, and personalize content.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, login information, and browsing behavior to provide a better user experience.
Similar technologies, such as your browser's local storage and session storage, keep small pieces of data on your device in the same way. This policy covers them too.
Cookies can:
- Remember your preferences and settings
- Keep you logged in to secure areas
- Analyze how you use our website
- Personalize content and advertising
- Improve website performance and functionality
2. Types of Cookies We Use
SM Supports uses several types of cookies to enhance your experience:
Essential Cookies (Required)
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
Examples: Session management, security tokens, load balancing
Analytics Cookies (Performance)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.
Examples: Google Analytics, page visit tracking, bounce rate analysis, traffic sources
Functional Cookies (Preferences)
These cookies enable personalized features and remember your preferences to provide enhanced functionality and personalization.
Examples: Your language choice, your country and currency for showing prices, and the services you selected for a quote
Marketing Cookies (Targeting)
These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns. They may be set by our advertising partners.
Examples: Ad retargeting, conversion tracking, social media integration
3. Cookie Duration
Cookies can be classified based on how long they remain on your device:
Session Cookies (Temporary)
These cookies are temporary and are deleted when you close your browser. They help maintain your session as you navigate through our website.
Persistent Cookies (Long-term)
These cookies remain on your device for a set period (from days to years) even after you close your browser. They remember your preferences and actions across multiple visits.
4. First-Party vs Third-Party Cookies
First-Party Cookies
These are cookies set directly by SM Supports (smsupports.com) to enhance your experience on our website.
Third-Party Cookies
These are cookies set by external services we use on our website. Third-party cookies may include:
- Analytics providers: For website traffic analysis and insights
- Trustpilot: For displaying customer reviews on our website
- Cloudflare: For content delivery, hosting, and website security/performance
5. How to Manage Cookies
You have control over cookies and can manage them through your browser settings. Here's how:
Browser Settings
Most web browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Important Note
Blocking or deleting cookies may impact your experience on our website. Some features may not work properly, and you may need to re-enter information or preferences on each visit.
Other Cookie Management Options
- Opt-out tools: Use browser extensions or privacy tools to manage cookies
- Do Not Track: Enable "Do Not Track" in your browser settings
- Private/incognito mode: Browse in private mode to prevent cookies from being stored
- Ad choices: Visit youronlinechoices.com to opt out of targeted advertising
6. Specific Cookies and Storage We Use
Below is a list of the specific cookies and browser storage entries used on our website:
| Name | Purpose | Duration | Stored in | Type |
|---|---|---|---|---|
session_id | Maintains user session | Session | Cookie | Essential |
sm_locale | Remembers your language choice | 1 year | Cookie | Functional |
sm_country | Your country, as detected by Cloudflare, used to show prices in your currency | 30 days | Cookie | Functional |
sm_currency | Remembers the currency you chose for prices | 1 year | Cookie | Functional |
sm_fx:* | Caches the exchange rate for your currency (one entry per currency, for example sm_fx:EUR) | 12 hours | Local storage | Functional |
sm_wc_quote | Remembers the services you selected on the Website Care page | Browser session | Session storage | Functional |
_ga | Google Analytics tracking | 2 years | Cookie | Analytics |
_gid | Google Analytics identifier | 24 hours | Cookie | Analytics |
Trustpilot | Displays customer reviews widget | Varies | Cookie | Third-party |
* This list may not be exhaustive. Cookie usage may change as we improve our services and add new features.
7. Your Consent & Choices
Essential cookies are necessary for the website to function and are set automatically. The services described above (such as our analytics, review widget, and security verification) may also set cookies or similar identifiers when you use the site. We do not currently display a cookie consent banner or preference center.
The functional cookies and storage entries listed above only support features of this website: your language, prices in your currency and the services you selected for a quote. They are not used for advertising, and you can delete them at any time in your browser.
- You can block or delete cookies at any time through your browser's settings, including on a per-site basis.
- Most browsers let you clear existing cookies and refuse new ones; the sections above list the specific cookies we use so you can target them.
- Opt-out tools offered by the third-party services themselves (for example, industry opt-out pages linked above) also apply.
Blocking some cookies may affect parts of the site, such as spam protection on forms. If we introduce a consent banner or preference controls in the future, we will update this policy to describe them.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Questions About Cookies?
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email:
- [email protected]
- Phone:
- (+880) 13013-60818
- Address:
- Savar, Dhaka, Bangladesh
- Business hours:
- Mon–Fri, 9:00 AM – 6:00 PM (Bangladesh time, BST)
Your privacy matters: We are committed to transparency about our use of cookies. You have control over your cookie preferences and can manage them at any time through your browser settings.