Refund Policy

This policy applies to payments for:

• Plans: the plans on our pricing page, including a customized plan, billed monthly or yearly
• Bundles: the service bundles on our pricing page, billed monthly
• Monthly services: services billed per service per month, such as website management, SEO or ads management

One-off project work under its own agreement is not covered by this policy. For that work, the refund terms of the project agreement and our Terms of Service apply.

If you ask within 14 days of your first payment for a plan, bundle or monthly service, we refund that payment in full.

• The 14 days start on the day of your first payment for that plan, bundle or service.
• A refund ends the plan, bundle or service it was paid for.

Payments after the first one are not refunded. This includes every renewal payment, monthly or yearly.

You can cancel so that you are not charged again. After you cancel, your plan, bundle or service stays active until the end of the period you have already paid for.

A yearly plan follows the same rule: you can ask for a full refund within 14 days of your first yearly payment.

After those 14 days a yearly payment is not refunded, in full or in part. If you cancel during the year, the plan stays active until the end of the year you paid for.

If you were charged twice for the same thing, or charged by mistake, we refund the extra or mistaken charge. This applies at any time, including after the first 14 days.

The following are outside this policy:

• Advertising budget: for Google, Meta and TikTok advertising you pay the ad budget directly to the platform. We do not receive that money and cannot refund it.
• One-off project work: the refund terms of the project agreement apply.

Write to us using the contact details at the end of this page, or through our contact page.

So that we can find your payment, please include:

• The name and email address you used when you ordered
• The plan, bundle or service the payment was for
• The date of the payment

We send a refund to the payment method you paid with. How long it takes to reach you depends on your bank or payment provider.

Nothing in this policy limits rights that the law of your country gives you as a customer and that cannot be waived.

If we change this policy, we publish the new version on this page and update the date at the top.